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FAQs
Why do you need my billing address?
Unfortunately, because of the highly desirable nature of the products we sell, we have been a target for fraudulent orders. In order to deter such activity, we have adopted a very strict set of policies and procedures for processing orders.
As a first level of protection, we must verify the correct billing address on file with your credit card company so that persons without that information cannot use your card to have merchandise delivered to their location. This is for your protection and ours.
What is the CV code and why do you need it?
Distant Replays verifies the CV code on all credit cards. The CV code is a 3 to 4 digit number located on the front (on Amex cards) or back (Visa, MasterCard and Discover) of your card. This number is routinely used for mail order or e-commerce transactions to verify that the person using the card has physical possession of the card. This helps deter someone from using your card number off of a statement or receipt.
If you would like to read documentation from VISA about the procedures for processing telephone/mail order/web purchases, read "If the Card is not There, You Need to Be More Aware" - taken directly from the VISA website. This document outlines the information merchants like us can and should ask for when processing these types of transactions in order to prevent fraudulent orders. Distant Replays reserves the right to refuse any sale for any reason. Please read our Conditions of Use for more information.
What if the item I ordered is out of stock?
While our site does have real-time inventory, we cannot always guarantee that every item is in stock at all times. If an item you order is out of stock, we will make every effort to contact you by email or phone and let you know. We will not charge your card or complete the order for the merchandise until we hear from you.
Can I borrow or copy or link to images or content on the Distant Replays website?
All images on the website are used with permission from the manufacturer or they are otherwise Copyright protected for use only by Distant Replays. Images and content from our site may not be used without written permission. Unauthorized use of images or content from the Distant Replays website will result in criminal prosecution to the fullest extent of the law.
How do I place an order?
You may place your order either online or by calling us toll free 1-888-241-8807. This site does update inventory availability on a daily basis, however there may be cases where an item you order turns out to be out of stock. If you place your order online, someone will contact you by phone or e-mail if the item(s) you ordered is out of stock. Therefore, it is very important that you provide us with an accurate e-mail address and telephone number. If you purchase an out of stock item, we will place your order on hold until we speak with you.
If all of the merchandise you order is in stock, it will ship 1-2 business days after you place the order unless there is an issue with your credit card.
If there is an issue with your credit card, we will call you.
IMPORTANT: If we need to reach you and the phone number you gave on your order is unattended and does not have voice mail, or if an email we send you bounces back or isn't replied to, we will attempt to call you for three days. If we do not reach you, the order will be cancelled.
What if I need to change or cancel my order?B>
Call us toll free 1-888-241-8807 and ask to speak with a customer service representative for any of the following issues:
-If you need to make a change on your order (with billing information or merchandise)
-If you need to cancel an order
-If you have not heard back from us or have not received an e-mail confirming that your order has been processed within 2-3 business days after placing your order
How do I check on the status of my order?
If you order is in stock and there are no issues with your credit card, we will ship the merchandise out 1-2 days after you place your order unless otherwise noted on the item detail page. An email confirming your purchase will be sent to you as soon as we receive your order. To inquire about your order, please call us toll free 1-888-241-8807 and speak with a customer service representative, or e-mail us at customerservice@distantreplays.com.
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Can I get a tracking number?
For items shipped directly from us, Distant Replays will email your tracking information one time to the email address you provide at checkout. The email will be generated by the UPS Quantum View system, and will have "Quantum View" in the "from" field (it will NOT say Distant Replays). The email will usually be sent within 48 hours of the time your order is placed. If you have not received an email within 48 hours, you may request for your tracking number to be sent by contacting us at customerservice@distantreplays.com. Requests will be handled as quickly as possible (usually within one business day). Please note that some items are shipped directly from the manufacturer and we regret that we cannot provide tracking for those items.
Q: Can I purchase a Gift Card?
Yes! If you'd like to buy a Gift Card, Click Here!
Q: Where can I find information about your order policies?
A: Please check our Order Policies section for complete information about placing an order, shipping policies, returns/exchanges, etc. You can also call us toll free 1-888-241-8807 if you have any questions.
Q: I saw the same jersey you sell on eBay for less than half of what you charge. Why do you charge so much more?
FAKE MITCHELL & NESS JERSEYS: Please be aware that there are many fake Mitchell & Ness jerseys that are being offered for sale at various auction sites (like eBay) and other websites. If you see Mitchell & Ness jerseys being offered at prices way below retail, please be aware that these jerseys are probably fake. They may look real in the photo (and the seller may even be using a photo of a real M&N jersey), but when you see the jersey you will be very disappointed in the quality.
If you want to know you're buying the real thing, always buy your Mitchell & Ness jerseys from an official Mitchell & Ness retailer such as Distant Replays!
Q: I want to check on the status of my order - how do I do that?
A: When we receive your order, we check to see if the items are available. If they are, we go ahead and ship the merchandise. If merchandise on your order is out of stock, we will email you to let you know. Please make sure you provide a valid email address where we can contact you. You may also call us toll free at 1-888-241-8807.
Q: What's my tracking number?
A: Due to security concerns, DISTANT REPLAYS DOES NOT PROVIDE TRACKING NUMBERS. You may contact us toll-free at 1-888-241-8807 to see if your order has shipped, but we cannot give you a tracking number.
Q: I received the wrong merchandise (size, color, style, quantity) or damaged merchandise and need to send it back. How do I do that?
A: If you received an incorrect order, e-mail us at returns@distantreplays.com to explain the situation - please include your name, telephone number, order number and address. Someone will contact you to arrange for a UPS Call Tag to return the merchandise. Package the merchandise up as you received it, include a note explaining what is incorrect and UPS will pick up the package usually in 2-3 business days. When we receive the merchandise back, we will exchange items as necessary. Please note our return and exchange policy as stated in the Order Policies section.
Q: Can I pay with a money order?
A: Yes. Along with Visa, MasterCard, American Express and Discover, we also accept money orders. You can send your payment (be sure to include your name, address phone number and items you want to order) to Distant Replays, 324 East Paces Ferry Road, Atlanta, GA 30305. Send it via traceable means so that you can verify that the money order arrives here. Make sure you include shipping charges in your total.
Q: Do you have a catalogue?
A: Due to the frequent changes and turnover in our inventory, it is not currently possible for us to poduce a catalogue. We hope to make one in the future, but until then keep checking our website for real time inventory. If you want to be placed on future mailing lists, sign up for our e-mail newsletter on the Home Page.
Q: What new stuff do you have?
A: The best way to stay advised on new arrivals is to sign up for our e-mail newsletter - the link for this is on our home page. You may also feel free to call us. If you are looking for particular items let us know when you call so we can better assist you.
Q: How do I return an item?
A: Please read the "Returns and Exchanges" heading on our Please check our Order Policies page for a detailed explanation of our policies and procedures for returns and exchanges.
Q: What if an item I order is out of stock?
A: Our inventory is constantly updated, but occasionally you may place an order for something that is actually sold out. If so, we will e-mail you. If an item you ordered is out of stock, your order will be placed on hold until we hear back from you. There are items on the site that, when sold out, can be obtained from the manufacturer in a short time. If that is the case, we can take an order at your request, charge your card, and then ship the order once we have the merchandise in stock. Unfortunately, we do not have estimated delivery time frames for most items we sell. We are at the mercy of the manufacturers as to when items will be replenished. We appreciate your patience.
Q: Do you ship to Canada (or Puerto Rico or Europe or any other international destination)?
A: We now ship outside the United States. If you live outside the USA, please email our customer service department at customerservice@distantreplays.com and let us know exactly where you are ordering from and what items you would like to order. We will find out the proper shipping charge and get back in touch with you with the total amount.
Q: I'm in the military. Will you ship to my APO or FPO address?
A: Yes, we do ship to military AP addresses. We make one trip each week to the United States Post Office to process these orders. These orders may take a little longer to reach you because they are shipped via the U.S. Postal Service, and because of the scheduling of our trips, but we do our best to accommodate our men and women in service.
Q: Why do you ask for additional credit card information (such as the CV Code) and/or why do you only ship to my billing address?
A: Unfortunately, because of the highly desirable nature of the products we sell, we have been targets for fraudulent orders. In order to deter such activity, we have adopted a very strict set of policies and procedures for processing orders.
First of all, we only ship to the billing address on file with your credit card company so that would-be thieves cannot use your card to have merchandise delivered to their location.
Secondly, Distant Replays verifies the billing address and the CV code on all credit cards. The CV code is a 3 to 4 digit number located on the front (on Amex cards) or back (Visa, MasterCard and Discover) of your card. This number is routinely used for mail order or e-commerce transactions to verify that the person using the card has physical possession of the card. This helps deter someone from using your card number off of a statement or receipt.
If you would like to read documentation from VISA about the procedures for processing telephone/mail order/web purchases, read "If the Card is not There, You Need to Be More Aware" - taken directly from the VISA website. This document outlines the information merchants like us can and should ask for when processing these types of transactions in order to prevent fraudulent orders.
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